Paw Prints on My Heart Dangle Charm

What Currency Are The Prices Do See On The Site?

All prices are in USD.

How Many Days Does It Take For An Order To Arrive?

We support free shipping on all of our products, which takes approximately 7-14 business days for standard shipping. For more on shipping policy, please see our Shipping Policy page.

How do I Know My Package Has Shipped And Is On Its Way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.

How Can I Track My Package?

Get all the information about your package by using your tracking number in our section “ONLINE ORDER TRACKING”

Do You Offer A Guarantee On Your Products?

We guarantee the quality and functionality of our products. If there is a quality problem with a product, you must contact us within 30 days of your delivery date to initiate a return. For more on returns and refunds, please see our Return and Refund Policy page.

How Can I Contact you?

please send us an e-mail to contact@giftforshe.com and we’ll back to you as soon as we can.

I Just Placed An Order, When Will It Ship?

• Processing Time: All orders are processed within 1-2 business days before dispatch.
• Standard Shipping: 7-14 business days.

Orders are not shipped/delivered on weekends or holidays. High volumes of orders may cause slight delays – allow extra transit time. Should there be any significant delay in shipping your order, we will promptly notify you via email. Thank you for your understanding and patience!

See the Shipping Policy for more information.

Who will handle my delivery?

Your goods will be shipped by our trusted courier partners like USPS, UPS, and other local carriers for safe and efficient delivery.

Can It Be Returned?

If you are dissatisfied with your purchase, contact us within 30 days. Email contact@giftforshe.com before shipping return. Do not use sender’s address. Ensure items are unworn, in original packaging. Use tracked shipping. Refunds processed within 3-5 business days.

For more on returns and refunds, please see our Return and Refund Policy page.

Can I cancel my order?

Yes, we support order cancellation, please email us at contact@giftforshe.com within 24 hours of placing your order, informing us of your order number, and your explicit request for cancellation, and we will issue a full refund immediately upon receipt of your email.

For more information on canceling orders, please see our Return and Refund Policy page.

How long does delivery take?

• Processing Time: All orders are processed within 1-2 business days before dispatch.
• Standard Shipping: 7-14 business days.

Orders are not shipped/delivered on weekends or holidays. High volumes of orders may cause slight delays – allow extra transit time. Should there be any significant delay in shipping your order, we will promptly notify you via email. Thank you for your understanding and patience!

How will I know my delivery has been shipped?

You’ll receive an email with your tracking number(s) once your order ships. Tracking information will be updated within 1-3 business days after dispatch. If tracking hasn’t been updated within 10 business days, please contact us at contact@giftforshe.com.

Who will handle my delivery?

Your goods will be shipped by our trusted courier partners like USPS, UPS, and other local carriers for safe and efficient delivery.

Shipping Costs Information

Free shipping on all orders. The shipping cost for all orders is 0.

Wrong Address Disclaimer

Buyers are responsible for entering the correct shipping address. If you think you provided an incorrect address, please contact us immediately at contact@giftforshe.com. Once the order has been dispatched, it may not be possible to make any corrections to the shipping address.

Lost/Stolen Packages

Giftforshe is not liable for any lost or stolen packages. If your package is marked as delivered but you haven’t received it, you should report this issue to the shipping carrier using the tracking information provided. For assistance, contact our customer support team at contact@giftforshe.com.

Damages

If you receive a damaged order, please contact Giftforshe Support within 7 business days at contact@giftforshe.com. Keep all packaging and the damaged items, as they may be needed to file a claim with the shipping carrier.

For Pre-Ordered or Back-Ordered Items

If your order includes a pre-ordered or back-ordered item, we will ship the available items right away and send the rest as soon as they are in stock. If you ordered multiple items and only received part of them, rest assured that the remaining items will arrive soon.

Return Policy

Our Return & Refund Policy outlines the options and procedures for returning your order. For more details, please visit our Returns Policy page or contact us at contact@giftforshe.com.

Shipping Support

For inquiries about orders and shipping, return requests, or instructions on returning products, please contact Giftforshe Support at contact@giftforshe.com.

After-Sale Service Contact

Email: contact@giftforshe.com

At Giftforshe, your satisfaction is our priority. If you are dissatisfied with your purchase, contact us within 30 days. Email contact@giftforshe.com before shipping return. Do not use sender’s address. Ensure items are unworn, in original packaging. Use tracked shipping. Refunds processed within 3-5 business days.

1. Eligibility for Returns

• You must contact us within 30 days of your delivery date to initiate a return.
• All returned items must be:
  • Unworn, unused, and in original condition
  • With all tags attached
  • Packed in their original packaging
• Returns sent without prior authorization will not be accepted.
• Please use a tracked shipping method when returning your item(s). We are not responsible for lost returns.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Sale or clearance items
• Gift cards
• Items damaged or lost due to customer misuse
• Orders where the buyer selected an incorrect product (e.g., wrong length, color, or style) and did not contact us before the item was shipped

3. How to Initiate a Return

1. Email us first at contact@giftforshe.com with:
   • Your order number
   • Clear photos and/or videos of the item(s)
2. Our customer service team will review your request and respond within 3 business days.
3. If approved, we’ll send you a return authorization email with the return address and instructions.
   ⚠️ Do not ship returns to the sender’s address on the package. Unauthorized returns will be refused.

4. Return Shipping & Costs

• Return shipping fees are the responsibility of the buyer.
• We recommend using USPS or another trackable carrier.
• Important for international returns: To comply with customs regulations, please declare the item value as under $30 USD on the shipping label. If a higher value is declared and incurs tariffs or duties, you will be responsible for those charges.

5. Refunds

• Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund within 5 business days.
• If approved, your refund will be processed to your original payment method within 3 business days.
• If you haven’t received your refund after this time:
  • First, check your bank account or credit card statement.
  • Then contact your bank or card issuer—processing times may vary.
  • If you still don’t see the refund, please email us at contact@giftforshe.com.

6. Order Cancellations

• You may cancel your order only before it has been shipped.
• If canceled in time, you’ll receive a full refund.
• Orders cannot be canceled once they have been dispatched.
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Service Hours:

• Monday – Friday: 09:00 AM – 18:00 PM (Bei Jing Time, UTC+8)
• Saturday – Sunday: 09:30 AM – 18:30 PM (Bei Jing Time, UTC+8)

Need Help?

For any questions about returns, refunds, or exchanges, please contact our support team:

Email: contact@giftforshe.com

Thank you for shopping with Giftforshe!