Customized Soft Clay Pet Replicas

What Currency Are The Prices Do See On The Site?

All prices are in USD.

How Many Days Does It Take For An Order To Arrive?

We support free shipping on all of our products, which takes approximately 14-21 business days for standard products and 26-45 business days for custom handmade products. For more on shipping policy, please see our Shipping Policy page.

HOW DO I KNOW MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.

How Can I Track My Package?

Get all the information about your package by using your tracking number in our section “ONLINE ORDER TRACKING”

Do You Offer A Guarantee On Your Products?

We guarantee the quality and functionality of our products. If there is a quality problem with a product, you can always contact us and return it free of charge. For more on returns and refunds, please see our Return and Refund Policy page.

How Can I Contact you?

please send us an e-mail to contact@giftforshe.com and we’ll back to you as soon as we can.

I Just Placed An Order, When Will It Ship?

We will do our best to ship as soon as possible. Please allow 1-2 days for shipping. Standard products and custom handmade products have different processing times, and we will ship your product after it has been processed. Standard Products:

• Processing Time: All orders are processed within 1-2 business days, then we will ship your order.

Custom Handmade Products:

1. Processing Time: All orders are processed within 1-2 business days before dispatch.
2. Confirmation & Assessment. Email confirmation of product details and assessment takes 1-2 business days.
3. Crafting Time: Skilled artisans take 10-20 business days to create your custom piece, depending on design complexity.

See the Shipping Policy for more information.

Who will handle my delivery?

Your goods will be shipped by our trusted courier partners like USPS, UPS, and other local carriers for safe and efficient delivery.

Can It Be Returned?

If the product is defective or damaged, we offer a 100% money-back guarantee. Please send a return request and send the item back to us within 15 days of receiving it for a full refund. Once we receive the product, we will refund your original purchase in full with no charge (no restocking fee). Please include your name and order number on the return package.

For more on returns and refunds, please see our Return and Refund Policy page.

Can I cancel my order?

Yes, we support order cancellation, please email us at contact@giftforshe.com within 24 hours of placing your order, informing us of your order number, and your explicit request for cancellation, and we will issue a full refund immediately upon receipt of your email.

To cancel an order after more than 24 hours (before shipment, transaction fees apply):

• 2.6% for credit/savings card users

After shipment:

• Orders cannot be canceled. If you wish to return an item, please pick up the package and contact contact@giftforshe.com for return instructions. Refused shipments may result in double shipping charges being deducted from your refund.

For more information on canceling orders, please see our Return and Refund Policy page.

Shipping Destinations

Giftforshe delivers to multiple countries, including:

• United States (excluding Puerto Rico, Guam, and other remote islands)

• Middle East & Asia: UAE, Saudi Arabia, Philippines, Thailand, Hong Kong, Vietnam, Malaysia, Japan, etc.

• Europe: UK, Germany, France, Italy, Spain, Netherlands, and others

• Other regions: Australia, New Zealand, Brazil, Canada

Note: Some locations may have carrier restrictions.

Delivery Times

Standard Products

• Processing: 1-2 business days

• Shipping: 14-21 business days

Custom Handmade Products

• Processing: 1-2 business days

• Confirmation & Crafting: 1-2 days for approval + 10-20 days for production

• Shipping: 26-45 business days total

Delays may occur during peak seasons or holidays.

Tracking & Shipping Carriers

• Customers receive a tracking number via email after dispatch.

• Updates appear within 1-3 business days.

• If tracking doesn’t update within 10 days, contact support.

• Carriers used: USPS, UPS, and local delivery services.

Free Shipping & Address Policy

• All orders ship for free.

• Buyers must enter the correct shipping address.

• If an address is wrong, contact contact@giftforshe.com immediately—changes may not be possible after dispatch.

Lost, Stolen, or Damaged Packages

• Giftforshe is not responsible for lost/stolen packages marked as "delivered."

  • Report issues to the carrier using the tracking number.

• Damaged items? Contact support within 7 days and keep all packaging for claims.

Pre-Orders & Partial Shipments

• If an item is back-ordered, available products ship first; the rest follow once in stock.

Returns & Customer Support

• See the Returns Policy for refund/return details.

• For shipping inquiries or issues, email: contact@giftforshe.com.

For more information, please see the Shipping Policy page.

Replacement Service

• 1-year free replacement for parts lost/damaged under normal use.

• Free repairs within first year; customer pays return shipping.

Standard Product Returns (15-Day Policy)

Accepted if:
✔ Item arrives damaged
✔ Significantly differs from description
✔ Doesn’t meet expectations

Process:

1. Email contact@giftforshe.com with order number + item photo.

2. After approval, return address provided.

3. Customer covers return shipping costs.

4. Refund issued within 15 days of receipt, via original payment method.

Custom Handmade Items

• Non-returnable once production begins (personalized nature).

• Pre-production cancellations: 50% fee (covers materials/labor).

• Post-production/shipment: No returns unless quality issue exists.

• Design confirmed before shipping to avoid mismatches.

Cancellation Policy

• Full refund if canceled within 24 hours of order.

• After 24 hours (before shipment):

  • 2.6% transaction fee for credit/savings card users.

• After shipment: No cancellations. Returns must follow standard process.

  • Refusing delivery may incur double shipping fees (deducted from refund).

Returns Process

1. Contact contact@giftforshe.com with proof of purchase (e.g., invoice).

2. Receive packaging instructions.

3. Include all original components.

Quality Issues & Support

• For damaged/wrong items, email support immediately.

• Assistance: contact@giftforshe.com

For more information, please see the Return and Refund Policy page.